AGENDA DATE: 10/4/2017
TITLE:
Title
2017 Citizen Survey Results
BODY
SUBJECT/PROPOSAL/REQUEST: Presentation of 2017 Citizen Survey results
ITEM TYPE: Regular Information Item
STAFF CONTACT(S): Walker, Catlin, Wyatt
PRESENTER (S): Louise Wyatt
LEGAL REVIEW: Not Required
REVIEWED BY: Douglas C. Walker
BACKGROUND: Since 2002, the County has contracted with survey consultants to conduct a reliable and valid County-wide citizen survey biennially. The survey results have been used by staff, elected officials and other stakeholders for community planning and resource allocation, program improvement and policy making.
STRATEGIC PLAN: Engaged Citizens: Successfully engage citizens so that local government reflects their values and aspirations.
DISCUSSION: This spring, the County conducted its 2017 Citizen Survey using the survey tool offered by the National Citizen Survey (NCS), which is conducted collaboratively between the National Research Center, Inc. (NRC) and the International City/County Management Association (ICMA). The NCS was developed by NRC to provide a statistically valid survey of resident opinions regarding the community and the services provided by local government. After the survey template selection, staff worked individually with Board members to add several customized questions to the survey template. Participating households were selected at random and multiple mailings went out to those households to give them several opportunities to participate. Results were statistically weighted to reflect the proper demographic composition of the community. There were 382 completed surveys, which is a representative sample. The results of this survey are statistically valid within a margin of error of plus or minus 5% points. There are six NCS reports that examine the survey data:
Attachment A, the Community Livability Report, summarizes all results and key findings.
Attachment B, the Dashboard Findings, provides data in a summar...
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